Contact Designer Fluff

contact Designer Fluff

Contact Designer Fluff

Please contact us with any questions!


Phone/Fax: 800-936-1451

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Customer Care

**Sale Items may only be returned due to product defect.**


How long will it take to get my pillows?

Our pillows will ship within 2 weeks. In the very rare case that a particular product is back-ordered, we do our best to remove it from the site promptly. If there will be any further delay in your order, you will be contacted within 24 hours and you will be able to change or cancel your order at no cost to you.

What is your return policy?

We are very confident that you will be completely satisfied with our pillows. However, we gladly accept returns within 30 days of purchase with a FULL MONEY BACK GUARANTEE. Return shipping will be paid by the customer.

What is your shipping method?

We offer FREE ground shipping through FedEx or UPS. If you need your order faster, you may select 2 day shipping at checkout. Expedited shipping costs will be paid by the customer.

Free Design Assistance

Love the look of our pillows but don’t know which ones would work best in your home? Email us a picture of your room to with “Design Help” as the subject. Audra, our co-founder and New York based Interior Designer, will offer you a FREE consultation! She will look at your picture and send you an email with a recommendation for which pillows would work best in your room!

Is there a discount to the trade? How do I create an account?

We gladly offer a discount to the trade. Please see our Trade Account page for details.

Is there a minimum order?

No, with Designer Fluff you can order as few as one pillow at a time! We do, however, pick our fabrics in groupings that work very well together, so by combining them you can create amazing ensembles!

How will I receive confirmation of my order?

You will receive confirmation of your order via email within 24 hours. When your order ships, you will receive another email with the tracking number.

Trade-Quality Pillows on a 7-day Turnaround

Free delivery anywhere in the United States

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